DohaCompany DescriptionNH Collection brand showcases captivating hotels housed in authentic and unique landmark buildings in key cities of Europe and Latin America.
Always determined to go one step beyond the guests’ expectations, hotels are carefully conceived with an eclectic-elegant atmosphere for those who want to make the most of their trip.
Job DescriptionAs Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property.
You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members.
You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.
Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.
g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.QualificationsFamiliar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local market, local competitors and events of the destination.Additional InformationReporting into Reservations Manager