About the role
Training Officer is responsible for developing and facilitating training covering a wide range of personal and job related areas in accordance with an agreed training plan.
The incumbent ensures that people are equipped with the required behavioral knowledge and skills to support the business in achieving objectives.
In this position, the responsibilities include, but not limited to, the following :
Provide high-quality F&B training to all new and existing employees to enhance their skills to improve performance effectiveness.
Conduct Induction programs for new employees to learn about QDF History, culture, customer experience, policies and procedures to integrate into the workplace more easily.
Proactively enhance the new joiners experience through continuously developing the QDF induction programme.
Facilitate other training programs using adult learning and learner-focused techniques to help employees develop the required knowledge, skills and behaviour.
Utilise coaching techniques to support and improve employee performance through structured on the job training activities.
Design training and development programs for Qatar Duty Free Learning Academy based on the organisations and the individual's needs.
Evaluate, amend and revise L&D programs as necessary to adapt to the changes that occur in the work environment.
Support the Training Specialist and Manager Training & Development on new initiatives and projects.
Monitor and review the progress of trainees through observations, feedback and discussions with line managers.
Facilitate personal development planning for employees and drive this process across the business.
Create solid professional relationships with employees at all levels within the business.
Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
Have an understanding of learning technologies and how to use them to aid learning.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications & Experience :
High School Qualification / Vocational Qualification / Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience OR
Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience
Successful candidate should a good understanding of Learning & Development techniques & procedures.
Experience in delivering F&B trainings.
Excellent communication skills (verbal and written).
Strong coaching, training and facilitation skills
Well-developed interpersonal skills
Sound Knowledge of MS Word and PowerPoint
Proactive in effective planning and to seek solutions