This role is responsible for all issues in the assigned area related to baggage handling operations on a shift basis. Responsible for ensuring safe, efficient and smooth baggage handling operation in the assigned area from customer experience, OTP and equipment, systems & facilities availability and reliability perspectives.
Responsible for providing supervision, guidance and support to assigned stakeholders on a shift basis.
Operational Responsibilities :
On a shift basis and within the assigned areas :
Attend to and resolve problems related to baggage handling.
Identify and escalate risks and / or operational deficiencies, and implements effective solutions.
Study, compile, and analyse statistics reports to identify and escalate risks and / or operational deficiencies, and implements effective solutions.
Update and inform through reporting channels of necessary modifications or enhancements with supporting justifications to the processes, facilities and systems relating to baggage handling and hold baggage screening operations.
Monitor and control outsourced contractors’ staff and performance including time and attendance and service levels.
Provide guidance and support to the execution of agreed regular maintenance activities in accordance with BHS and HBSS provider guidelines.
Ensure safe operation of all baggage handling equipment and systems including ancillary facilities.
Ensure compliance with all standard operating procedure for baggage handling and related facilities.
Liaise with Scheduling Operators and contractors to ensure adequate and efficient resources allocations including system availability and other operational requirements.
Liaise between HIA, appointed sub-contractors, the handling company and carriers, HIA departments, and relevant stakeholders to resolve baggage related issues and problems and to ensure seamless operations and coordinate the best balance between operational and maintenance requirements.
Experience & Qualifications :
Minimum Qualification :
Bachelor degree in Engineering, Computer Science or related fields from accredited University or Vocational School Diploma in related Technical fields from accredited Institutes with additional 4 years of relevant work experience.
Minimum Experience :
At least 1 year of operational experience in a similar role in a hub airport with in-line HBS; or over 1 year of experience in a supervisory role in an airport, airline’s ground services or ground handling company;
or over 2 years of experience in T&C or O&M team of BHS in similar sized airport. Experience with in-line baggage screening system operation is preferred.
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