Receptionist
Power International Holding
Lusail, Doha, Qatar
منذ 3 يوم

Job Summary

Performs administrative duties such as providing assistance and direction to visitors / guests / employees, taking telephone messages, screening and forwarding calls in the most professional and efficient manner in order to acquire good impression for the company.

Job Responsibilities 1

Principal Accountabilities

  • Remains professional and approachable at all times.
  • Provides excellent customer service to all visitors and act as a face of the organization to increase organization branding internally and externally.
  • Maintains confidentiality and accurately distribute, record or file correspondences, calls or queries at all times to ensure efficient traceability of all documents handled in the direct supervisor’s office.
  • Job Responsibilities 2

    1. Customer Service : Ensures to remain professional and approachable at all times, provide excellent customer service to all visitors and act as a face of the organization to increase organization branding internally and externally.

  • Checks admission of guests without appointments to the direct supervisor on daily basis.
  • Maintains a log of visitors and appointments for easy reference on a daily basis.
  • Ensures to appear and act in a professional and pleasant manner with all visitors and score 90% or more in random performance surveys conducted by the department head.
  • 2. Correspondence and Information Management : Ensures to confidentially and accurately distribute, record or file correspondences, calls or queries at all times to ensure efficient traceability of all documents handled in the direct supervisor’s office.

  • Ensures that documents for the department are distributed to the concerned personnel on a timely manner on a daily basis.
  • Ensures that documents for the direct supervisor are properly screened / and organized in the signature file on daily basis.
  • Records distributed documents and monitor actions taken for correspondence that require reply on a daily basis.
  • Advise the direct supervisor for any documents / matters that require immediate attention on daily basis.
  • Ensures to screen and forward approved calls to the direct supervisor on daily basis.
  • Monitors all documents coming in or leaving the department in compliance to the quality management system at all times.
  • Ensures proper dissemination of mails to the department on daily basis.
  • Ensures that couriers / packages are delivered / received on timely manner.
  • 3. Administrative and Facilities Management duties : Manages or guides security personnel, team boy and messengers as and when required to ensure reception desk services are available at all times for visitors and employees.

  • Manages tea boys and messengers and security guards on a daily basis.
  • Ensures reception desk is not empty at any time.
  • Monitors reception petty cash / supplies and submit consumption reports on a weekly basis.
  • 4. Administrative and General clerical duties : Ensures to record, monitor and maintain all documents for effective filing and business continuity at all times.

  • Ensures proper dissemination of mails to the department on daily basis.
  • Ensures that couriers / packages are delivered / received on timely manner.
  • Monitors and request for required reception supplies on a monthly basis.
  • Maintains all invoices for all expenditure from petty cash and file the invoices appropriately
  • Additional Responsibilities 3

    Job Knowledge & Skills

  • Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required.
  • Knowledge on phone etiquette
  • Good Communication (oral and written)
  • Possess good understanding and knowledge in document control and management
  • Proficient in computer systems, applications and programs
  • Job Experience

    Total 3 year(s) On Job 1 year(s) GCC 1 year(s)

    Competencies

    Agility - DevelopingDemonstrates Resilience - DevelopingCultivating Loyalty & Integrity - DevelopingShows Entrepreneurial Spirit - DevelopingDemonstrates Accountability - DevelopingStrives for Innovation - DevelopingPromotes Teamwork - DevelopingDocument And Archiving Management L1Customer Service L1Conference, Workshop and Event Organisation L2Tracking System / Ticketing Tools L1Ms Microsoft Office (Word, Excel, Visio, Powerpoint) L1

    Education

    Associate Degree in any related field

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