Policies and Procedures Maintain confidentiality of proprietary materials and information Protect the privacy and security of guests and coworkers Follow company and department policies and procedures Perform other reasonable job duties as requested by Supervisors Guest Relations Address guests service needs in a professional positive and timely manner Communication Speak to guests and coworkers using clear appropriate and professional language Answer telephones using appropriate etiquette Talk with and listen to other employees to effectively exchange information Working with Others Support all coworkers and treat them with dignity and respect Develop and maintain positive and productive working relationships with other employees and departments Accor International Controlrelated tasks Understand control frameworks including selfaudits controls defined by Accor Internal Controls team