Managing Bar / LoungeOperations
Implements agreed upon beverage policy and procedures throughoutthe property.
Manages incompliance with all local, state and Federal beverage and liquorlaws.
Understands beveragecontrol including days on hand, perpetual inventory, bar pars,portion control, costs controls, beverage potentials, mix of salesanalysis for beverage, issue & returns, food standards, andperiod end inventory.
Monitorsadherence to all liquor control policies and procedures.
Attends pre- and post-conventionmeetings as needed to understand group needs
Comprehends budgets, operating statements andpayroll progress reports as needed to assist in the financialmanagement of department.
Participates in the management of department's controllableexpenses to achieve or exceed budgeted goals.
Manages to achieve or exceed budgeted goals.
Ensures compliance with allBar / Lounge policies, standards and procedures.
Maintains food handling and sanitationstandards.
Manages inventoriesaccording to budget and business levels.
Assists with developing menus and promotions asnecessary.
LeadingBar / Lounge Team
Trains staff on liquor control policies and procedures.
Supervises staffing levels to ensure thatguest service, operational needs and financial objectives aremet.
Ensures employeesunderstand expectations and parameters.
Communicates critical information to the Bar / Loungestaff regarding each event.
Ensuring Exceptional CustomerService
Providesexcellent customer service.
Interacts with guests to obtain feedback on product quality andservice levels.
Respondseffectively to guest problems and complaints.
Empowers employees to provide excellent customerservice.
Emphasizes guestsatisfaction during all departmental meetings and focuses oncontinuous improvement.
Provides feedback to individuals in an effort to improve serviceperformance.
Reviews commentcards and guest satisfaction results with employees.
Managing Human ResourceActivities
Supports a departmental orientation program for employees toreceive the appropriate new hire training to successfully performtheir job.
Participates in thedevelopment and implementation of corrective actionplans.
Marriott International is an equalopportunity employer committed to hiring a diverse workforce andsustaining an inclusive culture.
Marriott International does notdiscriminate on the basis of disability, veteran status or anyother basis protected under federal, state or locallaws.