Senior Associate CPV Agent Customers Point of Verification
Commercial Bank of Qatar
Doha Qatar
منذ 6 ساعات
source : HireeJobsGulf

Ensure timely CPV for all eligible loans and cards applications efficiently Adhere to calling metrics surrounding the CPV process Ensure full compliance to SOP SLA other policies governing CPV processEscalate unresolved issues to line management highlight suspected deals Ensure to finalize all CPV attempted applications The issues exceptions if any to escalate to the Team Lead Supervisor Manager for immediate action to avoid the risk of operational loss Responsible to the smooth Operations of the unit and to provide the required support to review update of SOPs SLAs and any adhoc assignments including process reengineering undertaken by the unit Ensure recorded call back to be performed in timely mannerEnsure to complete all cases in fraud operation Queue VRM FRM and Safer payment with in SLA Perform Contact Point Verification as per SOP and other policies and guidelines Adherence to Cut off times and ensure no pending files at the end of day unless received after cut off time or non CB cases where signature verification is pending Maintenance of CPV related MIS and update line management Same day processing of qualified applications Zero customer complains on the way CPV conducted Zero internal complains on turnaround timeAvailability of database for all CPV Input Any other tasks which the Team Manager Cards Operations may assign from time to time depending on work exigencies on daily basis

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