Ensures that goals are being translatedto the team as they relate to guest tracking andproductivity.
Creates and nurtures a propertyenvironment that emphasizes motivation, empowerment, teamwork,continuous improvement and a passion for providingservice.
Understands employee and guestsatisfaction results and developing game plans to attack need areasand expand on the strengths.
Ensures that theteam has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energyand enthusiasm.
Assists employees inunderstanding guests ever-changing needs and expectations, andexceeding them.
Managing Property OperationsFunction(s)
Follows property specific secondeffort and recovery plan.
Publishes all guestsatisfaction results in a timely fashion including all guestsatisfaction forms, comment cards and guest letters.