KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 10 countries with a regional head office in Dubai and more than 60 distributor markets within the region.
We are looking for a Maintenance Technician with a service mindset to provide professional service to our customers in the UAE.
In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and the people using the equipment.
As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.
Customer relationship management
Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
Responsible for accurate and real-time back reporting of work performed (at the equipment level)
Accountable for equipment safety and performance
Accountable for identifying site risk, and communicate them to his supervisor
Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
Accountable for identifying unplanned service repairs based on the equipment needs.
Accountable for the end-users and the site safety
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
Accountable for raising sales to lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting timesheets based on the execution
Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition
Responsible for regular update of his supervisor on all relevant information
ITI / Vocational Certificate course / Diploma Engineering in Electrical / Electronics / Automation streams or equivalent
Good verbal and written English communication skills
Candidate with basic IT skills will be given preference
Candidates with basic digital foundation skills will be the right candidate for this position
Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company is a must
Candidates meeting the above requirements should only apply for this position.