IT End User Support Specialist - Middle East and Africa
Company : BIC - Qatar
Job ID : 00000243509
Date Posted : 2021-05-04-07 : 00
Location : QAT - Doha, Qatar
QAT - Doha, Qatar
Job Description Qualifications :
We have an opportunity for an IT End User Support Specialist (ITEUSS) to join The Boeing Company's IT&DA group to provide real-time IT operational support to end users, programs and projects.
Based out of Qatar the role will be responsible to perform a multi discipline range of technical systems and application activities.
The ITEUSS will install, configure and maintain multi platform systems hardware, software and components. Will also be responsible to deliver IT services, to support end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions
Position Responsibilities :
The successful candidate will perform the following duties :
Deploy and administer IT systems in the assigned region, including end-user desktops / laptops, computing servers, network equipment, voice and video hardware and mobile devices.
Analyze computing requirements and system needs.
Support multi-discipline systems and application activities.
Install, configure and maintain systems hardware, software and components.
Ensure system conforms to architectural objectives and system's production readiness and support ability.
Perform incident management and resolves hardware, software and configuration problems with systems, and when needed, escalation to the appropriate group.
Execute asset change tasks and reflect such changes in appropriate databases.
Provide IT consultation to the end user.
Distribute new user IT starter package and provide initial user IT orientation.
Ensure security and policy compliance while performing technical tasks.
Participate in regional and cross-regional technical meetings.
Contribute updates to technical documentation, procedures and process definitions.
Perform emergency or periodically planned information systems administration tasks, maintenance / upgrades and configuration changes.
Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
Contribute to IT International projects as needed and as coordinated by the assigned project manager.
Work closely with other professionals in Boeing IT, seek and receive functional guidance as needed for above-mentioned responsibilities to meet business requirements.
The IT End User Support Specialist (ITEUSS) reports to the Regional Operations Manager and receives functional guidance from Technical Leads.
The ITEUSS frequently interacts with end users, Global Fulfillment Specialists, Support Coordinators, IT Business Partners, IT Project Managers, Executive Support focal and external service providers.
The ITEUSS may be assigned Executive Computing Support tasks, as coordinated by the Executive Computing Support focal in the assigned region.
Significant amount of business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions.
Significant flexibility is expected to perform off-hours activities, both on site and remotely.
Basic Qualifications (Required Skills / Experience)
At least 8 years of total IT experience with hands-on experience in enterprise IT infrastructure support and service delivery, both Onsite and remote.
Bachelor degree and relevant years of experience
Professional technical certifications or equivalent combination of certifications.
Microsoft Certified Professional (MCP)
CompTIA A+ Certification
ITIL Foundation and / or CompTIA IT Fundamentals+ (ITF+)
Cisco Certified Network Associate (CCNA)
Extensive IT technical support skills with superior knowledge of operating systems, software and hardware.
Excellent troubleshooting and problem solving skills. Including Server and Network Administration.
Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations.
Dynamic and proactive attitude, flexibility
High level of energy, enthusiasm and passion.
Excellent English oral and written communication skills
Ability to communicate effectively IT concepts to Non-IT end users.
Strong sensitivity for cultural differences and significant global acumen.
Preferred Qualifications (Desired Skills / Experience)
Previous experience working in a global IT team highly desirable.
Computing or engineering degree
Hands on technical experience and knowledge in installing, configuring, performance tuning in technology domains including, but not limited to the following :
Delivering Solutions for Virtualization in Enterprise VDI environments like VMware vSphere, Citrix XenApp / XenDesktop and others.
Enterprise level Citrix infrastructure support in cluster management, monitoring, and administration.
Strong knowledge of Linux, OS level file system and troubleshooting.
WAN / LAN Network System Implementation and Administration.
This position offers relocation based on candidate eligibility
This requisition is for an international, locally hired position in Boeing International Office, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.
S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems.
We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation is available for eligible candidates, if authorized
Export Control Requirement :
Not an export control position
Safety Sensitive :
This is not a safety sensitive position
Contingent Upon Award Program
This position is not contingent upon program award
Experience Level :
Individual Contributor - 3
Job Type : Regular