IT Application Support
Salam Technology
Qatar,Qatar,Qatar
منذ 1 يوم
source : drjobs.ae
  • Provide a comprehensive finding and improvement recommendation report (covered the ITSM overall and individual process)
  • Develop process improvement plan, design and implementation plan.
  • Design knowledge, capacity, continuity, SLM, release and CSI processes.
  • Process design must include all process elements, such as; Policy, Procedure, KPI’s & Metrics, Roles & Responsibilities, RACI, Reporting and Training material etc.
  • Service Level Management Process design will include defining and developing the Service level agreements (OLA’s) and Underpinning Contracts (UC’s) for all IT services.
  • Conduct process design workshops and presentations
  • Improve existing ITSM processes policy and procedures
  • Provide knowledge transfer sessions to all processes practitioners
  • Provide input and customization recommendation to ITSM tool implementation project
  • Work with management system team to align the developed processes and procedures with the corporate standard
  • Provide implementation progress report Certifications required :
  • Bachelors Degree in Computer Science or related fields
  • ITI v3 / 11 Expert Certification
  • ITIL v3 / 11 Practitioner Certification
  • Project Management SkillsJob DetailsPosted Date : 2019-07-29Job Location : Doha, QatarJob Role : Information TechnologyCompany Industry : Oil / GasPreferred CandidateCareer Level : Mid CareerDegree : Bachelor's degree
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