Service Delivery Manager
منذ 6 يوم
source : ExploreJobs

DohaAtos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries.

Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry.

With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors : Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market.

Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.Service Delivery Head Job DescriptionCreating, defining and maintaining a service frameworkCreating or validating the solution part and managing upsell proposalsHand over projects and transitions to BAUManage te service improvementAcceptance review with project managerSupervision of on boarding’sPrimary contact for the service related components to customersResponsible for SLA’sKey Responsibilities : Develop the teams (internal teams, subcontractors and others security partners) to achieve the service quality and cost competitivityDeliver the service and expected quality to Atos and its customers as per SLA’s set in the contract.

Manage the Atos P&LManage the cash for perimeterManage the day-to-day relationship with stakeholdersSupport the Country Head to develop the partnership with Client through defining and executing a successful strategyKey Requirements : Proven experience as program directorExcellent leadership skillsable to set a visioncommunicate it clearlymotivate peopleorganize efficiently complex team workself-confidenceCustomer mindsetCapability to listen, understand and perceive customers’ expectations and needsCommunicate efficiently and with confidence to customerNegotiate when appropriate to build and maintain a balanced relationship with the customerService deliveryCapability to set and operate a service organization for reliable and repeatable performances (people management, key performance indicators, operating mechanisms, quality control, )Business developmentAbility to mobilize the Organization and in particular the Sales and Presales Team to detect, qualify, design solutions and win new contractsP&L and cash managementAbility to deliver the performances expected by the CompanyExcellent written and verbal communication skills in EnglishSolid organizational skills including attention to detail and multitasking skillsDetailed Responsibilities : Coordinate internal resources and third parties / vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetAssist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilityEnsure resource availability and allocationDevelop a detailed project plan to monitor and track progressManage changes to the project scope, project schedule and project costs using appropriate verification techniquesMeasure project performance using appropriate tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties / vendorsCreate and maintain comprehensive project documentationMeet with clients to take detailed ordering briefs and clarify specific requirements of each projectDelegate project tasks based on junior staff members’ individual strengths, skill sets and experience levelsTrack project performance, specifically to analyse the successful completion of short and long-term goalsMeet budgetary objectives and make adjustments to project constraints based on financial analysisDevelop comprehensive project plans to be shared with clients as well as other staff membersUse and continually develop leadership skillsYour ApplicationIf you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities.

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