Social Media Agent for Call Center
Starlink
Doha, Qatar
منذ 6 يوم
source : Khaltura

Description :

Overview Customer Service Representatives to provide superior customer services to all customers on the digital platform like Facebook, Twitter, Live Chat, Instagram etc. Customers

  • Agent check Social Media networks at all time, if it is complaint and was not resolved immediately, takes it offline and obtain customer details and contact number.
  • Guide customers on available Ooredoo product and services, packages, value added services
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ensure proper recording and closure of all issues.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Agent to follow-up and check complaint status with the concerned department by emails.
  • Communicate in a helpful and friendly manner with every customer over the telephonelog in customer queries in Ooredoo provide Applications and resolve customer complaints in frontline itself or escalate to concerned dept.
  • Business orientation Encourage healthy relationship between customers and Ooredoo to enhance customer satisfaction Communicating, negotiating & influencing

  • Participate in regular workgroup meetings and training workshops.
  • Provide support to other staff members when required.
  • Behaving in professional way
  • Qualifications : EXPERIENCE AND QUALIFICATIONS

  • 3 years Call Centre or Customer service experience highly desirable
  • Bilingual Communication Skills
  • Social media awareness / searching engine online.
  • Excellent command of Arabic and English language
  • Excellent knowledge of social applications such as Facebook, Twitter, YouTube, InstagramTeam player.
  • Ability to work under pressure
  • Willingness to work in all shifts
  • Minimum Entry Qualifications

  • Valid Qatari RP
  • Valid Qatari Driving License
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Good PC literacy MS Word, Outlook, Internet and Intranet system
  • Education : Bachelor's degree / higher diploma

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