Operation Excellence Engineer
Vodafone Limited
Africa, Doha, Qatar
منذ 2 يوم
  • Ensure effective and timely incident communication to OI
  • Engage all relevant technical and operational teams towards removing the service impact and restoring the service
  • Follow the business escalation hierarchy and appropriately escalate critical items that need business intervention.
  • Manage and lead the technical calls for major incident where required
  • Participate in business calls to inform the management with resolution progress and workarounds during major incidents
  • Ensure documentation of workarounds, resolution and recovery actions.
  • T management, customers, and stakeholders

  • Drive root cause analysis and solution implementation by engaging with the relevant technical teams.
  • Perform incident analysis to identify clusters of incidents with common symptoms or root causes and initiate problem management for these
  • Ensure that effective and efficient problem management is performed for all major incidents with customer impact
  • Ensuring appropriate functional and operational change assessment is provided in a timely manner to drive CAB decisions
  • Monitoring and controlling change execution and timely change documentation in Remedy
  • The responsibility to ensure effective and timely communication on change implementation and planned and unplanned service impact due to change implementation.
  • The responsibility to coordinate changes impacting OIT services manages by other Group Technology departments.
  • Preparing and managing change approvals and leading the meetings of t
  • In the Service Reporting team, this role will offer a dedicated reporting support to OIT department in the area of :
  • creations and operations of ad-hoc reporting to support service improvements activities in OIT department
  • creations and operations of ad-hoc operative management reports to allow a proper monitoring and measurement of OIT activities and services
  • maintenance of look-up configuration OIT specific (to be able to extend in reliable way the coverage of OIT KPIs also when the configurations are not available in structured way in some tool).
  • The role will manage the initial report developments, possible periodical publication, necessary adaptive maintenances of the report requested to support OIT processes and teams.
  • he Change Advisory Board (CAB) for OIT

  • B.Sc. in Computer , Telecommunications Engineering or Computer Science
  • 3 / 4 year IT experience (Familiar with Reporting Activities)
  • Excellent written and spoken English is a must.
  • Organized for working in a global cooperative team environment.
  • knowledge of MS Excel, SQL and VBA scripting
  • data analysis and data representation skills
  • Very Good Back Ground Technical Knowledge
  • ITIL Certified is a Must.
  • Excellent communication skills and presentation skills.
  • Time Management skills
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب