IT Operations Supervisor
McDermott International Inc
قطر
منذ 3 يوم
source : tanqeeb

Job Overview :

The Supervisor Information Technology professional will manage all aspects of IT Operations for Qatar. This includes leading a IT operations team as well as executing complex Infrastructure projects to support external customers.

Key Responsibilities / Accountabilities :

  • Participate in Information Technology’s Strategic Direction
  • Assist MENA Area IT Director & General Manager - Qatar in setting Strategies, Priorities and managing area IT budgets
  • Resolve and escalate Information Technology Business Process and Personnel Issues
  • Drive the formulation and management of the country IT operations, application and systems development.
  • Resource allocation to meet Business Priorities
  • Conducts IT employee evaluation and support employee development and training
  • Manage Staff’s Time and Attendance, Job Performance, and Staffing Levels.
  • Ensure Computing Infrastructure Technologies and Business application have adequate Support.
  • Enforce global Security Policies and Procedures.
  • Oversee Project Management of Application Development Projects.
  • Manage IT Procurement and Contracts in the Country.
  • Approve country Expenditures Related to Information Technology Equipment, Staff and Sub-contract Labor.
  • Broad technical knowledge of end-user technologies (Network Infrastructure, Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber).
  • In depth knowledge of IT infrastructure operations ( Networking and Connectivity, Server Support, Infrastructure Projects).
  • Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal.
  • Provide support after new systems are rolled out and train non-technical end users
  • Strong Customer service skills
  • Good verbal and written communications skills
  • Knowledge of Microsoft operating systems and Office suites
  • Follow processes and procedures
  • Bachelor’s Degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited college or university or equivalent experience
  • Basic Qualifications :

  • 10+ years of hands on experience in IT operations or IT Deskside Support team supporting multiple sites for a Fortune 500 company
  • Strong knowledge of IT Service Management and ITIL Certified.
  • Experience executing large scale Windows 7 to Windows 10 migration project.
  • Responsible for critical work and complex projects performed within a broader technical and business context
  • Ability to think creatively and come up with solutions quickly in critical environments
  • Ability to work independently as well as within a team environment
  • Desired excellent organizational, project management, and communication skills.
  • Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results oriented environment.
  • Proven people management and leadership skills and at least 10 yrs. of relevant experience;
  • Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;
  • P&L experience a plus
  • Able to anticipate problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner;
  • Experience in dealing with client contacts at a senior level;
  • Service delivery background in Infrastructure Management preferred;
  • Must be self-motivated, flexible and highly resourceful to reach acceptable solutions at the Enterprise tier
  • Must possess strong verbal & written communication skills, with demonstrated experience around effectively speaking to all levels of the organization
  • Must possess strong verbal & written communication skills
  • Able to travel if required for meetings
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