Job Overview :
The Supervisor Information Technology professional will manage all aspects of IT Operations for Qatar. This includes leading a IT operations team as well as executing complex Infrastructure projects to support external customers.
Key Responsibilities / Accountabilities :
Participate in Information Technology’s Strategic Direction
Assist MENA Area IT Director & General Manager - Qatar in setting Strategies, Priorities and managing area IT budgets
Resolve and escalate Information Technology Business Process and Personnel Issues
Drive the formulation and management of the country IT operations, application and systems development.
Resource allocation to meet Business Priorities
Conducts IT employee evaluation and support employee development and training
Manage Staff’s Time and Attendance, Job Performance, and Staffing Levels.
Ensure Computing Infrastructure Technologies and Business application have adequate Support.
Enforce global Security Policies and Procedures.
Oversee Project Management of Application Development Projects.
Manage IT Procurement and Contracts in the Country.
Approve country Expenditures Related to Information Technology Equipment, Staff and Sub-contract Labor.
Broad technical knowledge of end-user technologies (Network Infrastructure, Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber).
In depth knowledge of IT infrastructure operations ( Networking and Connectivity, Server Support, Infrastructure Projects).
Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal.
Provide support after new systems are rolled out and train non-technical end users
Strong Customer service skills
Good verbal and written communications skills
Knowledge of Microsoft operating systems and Office suites
Follow processes and procedures
Bachelor’s Degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited college or university or equivalent experience
Basic Qualifications :
10+ years of hands on experience in IT operations or IT Deskside Support team supporting multiple sites for a Fortune 500 company
Strong knowledge of IT Service Management and ITIL Certified.
Experience executing large scale Windows 7 to Windows 10 migration project.
Responsible for critical work and complex projects performed within a broader technical and business context
Ability to think creatively and come up with solutions quickly in critical environments
Ability to work independently as well as within a team environment
Desired excellent organizational, project management, and communication skills.
Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results oriented environment.
Proven people management and leadership skills and at least 10 yrs. of relevant experience;
Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;
P&L experience a plus
Able to anticipate problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner;
Experience in dealing with client contacts at a senior level;
Service delivery background in Infrastructure Management preferred;
Must be self-motivated, flexible and highly resourceful to reach acceptable solutions at the Enterprise tier
Must possess strong verbal & written communication skills, with demonstrated experience around effectively speaking to all levels of the organization
Must possess strong verbal & written communication skills
Able to travel if required for meetings
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