The HealthClub / Recreation Receptionist is responsible for ensuring that all areas within the Recreation are set-up and maintained in the highest standards of cleanliness, hygiene and operations.
Education & Experience
High School diploma or equivalent
1 year related experience, or an equivalent combination of education and experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Able to stand during entire shift
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Prepare, set-up and when necessary clean areas within the Recreation
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Provide accurate information and responds to guests questions regarding the facilities, services and activities
Have a thorough knowledge of the benefit of each treatment and is able to explain this to the guest
Ensure the set-up, cleanliness, hygiene of Recreation facilities are consistently maintained
Cleaning treatment room immediately when finished using and coordinate with housekeeping and engineering to keep the area clean and with zero defects
Maintain the highest standard of personal grooming and hygiene as instructed by company
Maintain the highest level of hygiene cleanliness within the surrounding area at all times
Build and maintain relationships with internal and external customers
Be attentive of guests needs and assist in providing a pleasant experience and strives to exceed customer expectation.
Work effectively with colleagues from different viewpoints, cultures and countries
Control and deliver the linen
Send dirty linen to laundry and pick up clean linen from Linen Room
Always follow the hotel policies and procedures
Ensure overall guest satisfaction
Communicate effectively and courteously over the telephone
Perform other duties as requested by management
COMPANY OVERVIEW :
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.
Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio distinguished by our leading economy and midscale brands delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.