DohaAbout Your Job : As the Lead Airline Partnerships Officer, you will serve as primary lead for Airline FFP Partnerships.
Formulate business plans seeking new airline partners as well as improving performance of existing portfolio of 16+ partners including One World carriers.
Ensure contract terms are negotiated and structured fairly benefiting QR, partners and customers. Focus on expanding and optimizing QR flight network, improve engagement with frequent fliers globally, in support of the overall airline’s alliance strategy.
Accountabilities : Develop partnership through design of optimal collaboration models with relevant airline partners that create new member benefit, improve earn velocity, provide new redemption choices and grow revenues.
Ensure loyalty partnerships are aligned through proper design and structure to complement QR's alliance strategy and initiatives like Joint Business, Codeshare.
Ensure business processes impacting customer experience are defined clearly and properly.Ensure relevant pricing terms are incorporated correctly in the loyalty billings happen on time and accurately.
Track customer service issues including retro claims in order to correct deviations and affect future improvements in customer experience.
About You : You must hold Relevant College or University qualification to min Bachelor's level, with a minimum of 5 years job-related experience.
Prior work experience in Airline Partnerships, Loyalty Programs, or Alliances is an advantage.