Lead Customer Services Officer
Qatar Airways
Doha, Qatar
منذ 4 يوم

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About the Job :

As a Lead Customer Services Officer, you will enhance Qatar Airways Cargo Customer Service by supervising the team providing a single point of contact for customers, both internally and externally, to track and resolve queries related to cargo activities.

You will further lead the customer service team to ensure a positive customer experience is delivered queries are resolved within stated service levels.

  • Some of the job specific skills include;
  • Supervise the team to handle inquiries / problems encountered by QR Cargo clients.
  • Liaise with the necessary relevant sub units of the cargo department and Ground Handling Agents (GHA) in order to resolve the issues by building internal, cross functional relationship and communication structures to develop a resolution environment.
  • Provide reports on response times of internal departments to ensure interdepartmental response times are efficient, to ensure that QR Cargo customer needs and queries are answered with Qatar Airways Cargo stated service level agreements with its customers.
  • Provide a common customer experience with requisite customer and internal follow ups to resolve the issue and to keep the customer informed to the progress of the query.
  • Develop relationships with customers beyond the required professional interaction.
  • Accurately track customer queries using QR Cargo tools to facilitate reporting and identification of common inquiries.
  • About You :

    You will have a Bachelor’s degree with 5 years of job-related experience gained from an organization with a strong customer focus.

    You should have current or previous airline experience in cargo industry and in operational or customer service role.

    You will have excellent English written and verbal communication skills with the ability to communicate to all levels within the organization.

    Actively interested in what’s going on with a questioning attitude and willingness to learn. We need you to have strong influencing skills, strong leadership ability and innovative mindset.

    You must be able to engage, inspire and influence people as well as being able to drive solutions whenever required. Strong analytical abilities, excellent facilitation skills and strong project management skills are also an important requirement of the role.

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