Greeting customers and directingthem to available mechanics.
Consulting withmechanics regarding necessary repairs and possible alternatives toexpensive repairs.
Using your knowledge of ourproducts and services to sell or provide in-depth information aboutavailable parts and service options to customers.
Answering questions about service outcomes and schedulingand booking appointments, vehicle drop-off, and vehiclepick-up.
Providing customers with informationand advice on warranty protections, potential cost savings, and theadvantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflowand schedule.
Calling customers to advise themabout service changes or car pick-up times.
Maintaining positive customer relationships to ensurerepeat business.
Ensuring all details onservices rendered and costs are related to customers and processingtheir payments.
Liaising with servicetechnicians about parts ordering and ensuring parts are availablewhen needed.