Guest Relations Officer
Waldorf Astoria Hotels & Resorts
Doha, Qatar
2d ago
source :
  • Review arrival lists to welcomeguests
  • Attend to special guests (e.g. VIPs)and answer their inquiries
  • Help preparewelcome folders with collateral (e.g. room service menus, areadescriptions)
  • Provide information aboutamenities, area and venues and promote services
  • Anticipate guest needs and build rapport withcustomers
  • Offer assistance with certain tasks(e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to GuestRelations Manager when needed
  • Recordinformation in the logbook daily
  • Ensurecompliance with health and quality standards
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