Center Manager
Human Capital Group Qatar
Doha, QA
48m ago
source : HireeJobsGulf

Overall responsibility of the business unit processes within the country with accountability for Compliance Customer Satisfaction Revenue Profitability Resource Planning allocation Direct responsibility for the country s profitability and achievement of targetsControl maintain country s expense budgets and allocated resources and perform periodic cost and productivity analysesContribute with HQ to for development and maintenance of standard operating procedures policies and manuals etc Ensure compliance to all existing processes and meet the defined SLAsEnsure process enhancements to improve quality efficiency and lead new process roll outs in the respective VSCsConduct Interviews for candidatesEnsure security Physical Data at the Application Centre and ensure effective controls are in place to preempt any physical data security breach incidentsEnsure conduct of product process trainings to all staff on a regular basis through coaching and developmentEnsure high standards of ethics integrity and compliance with corporate procedures Liaise with the ValueAdded Services team in order to create new channels of RevenueExplore other revenue channels with the various government bodies ministries in the region with strategic partnershipsDevelop and maintain business relationships with all Consulate officials Embassy Consulates

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