Customer Services Roles | Kenya & Zimbabwe Recruitment Event 2020 | Qatar Aviation Services Doha
Qatar Airways Group
منذ 6 يوم
source : ExploreJobs

DohaAbout Your JobWe are looking for Customer Services Agent with natural flair of delivering unforgettable service to all passengers travelling with Qatar Airways at Hamad International Airport.

This includes the feeling that the journey has been memorable throughout and be able to constantly and consistently meet / surpass the needs of the passengers.

Graduate with customer services background are welcome, as well as applicants with work experience in the field of hotel and aviation industry.

In addition, In this position you could be responsible to provide wheelchair assistance to passengers with Special needs, assist passengers at baggage screening area and check-in counter and provide paid porter age service to passengers at arrivals and departure in accordance to the Standard Operating procedure (SOP).

Disembarking passengers requiring special assistance are serviced and / or escorted to the arrival hall and cleared through all immigration, baggage claims (if any) and customs formalitiesApplicants must have warm, cheerful and expressive personality, interactive, service oriented, can handle pressure and can generously be patience with different passengers coming from different walks of life.

About YouYou must have a minimum of 2 years’ experience in customer services in an airline / travel industry or other work area with a hospitality focus.

  • Experience in passenger handling preferably in customer services role. Completed courses in Passenger Handling & Customer Services;
  • such as Airport Passenger Handling and Check-in systems. Good knowledge and working experience on DCS, AMADEUS systems is an advantage.

    A pleasing personality and willingness to work in shifts is essential. Applicants must possess excellent English communication, interpersonal skills and proficiency in computer applications.

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