Answer courteously inbound calls.
Respond to customer inquiries.
Generatecustomer interest in the services or products offered by thecompany.
Provide personalized customer serviceby responding to the needs of the customers.
Ensure feedback from the customer to further improve thecustomer services.
Manage and update customerdatabases with the status of each customer.
Coordinate with the dispatch team to send products orprovide services on time to customers.
Providecustomers with brochures and information packages on products orservices.
Build customer loyalty by follow-up ofcustomer calls.
Evaluate problems of thecustomers and provide logical lasting solutions.
Manage filing, mailing, correspondence and othermanagement tasks.
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