Responsible for the achievement of the agreed sales volume
target and all other agreed qualitative targets as specified in
the quarterly target agreement process.
Active Prospecting (Lead Generation); proactive and in
cooperation with the CRM department
Lead follow-up / Sales Funnel process (in accordance with
dealership guidelines) on both Auto line and Sales force
Prospect / Customer data transfer to CRM (data to be
processed in CRM, Lead Management system); the dealership
will ensure that all allocated prospects / customer remain with
the dedicated Sales Consultant
Weekly update with Service departments on customer service
Supports the Brand Manager to achieve the Sales,
profitability, lead generation and quality objectives.
Ensure a high and consistent level of communication between
Aftersales, Marketing, Finance, CRM and the Brand Manager
at the dealership concerning all Rolls-Royce sales activities.
Achievement of quantitative and qualitative sales targets
Prepare and carry out sales process as per defined dealership
need analysis (+subsequent Lead Management / Follow-up
vehicle handover (delivery)
Participate in all proposed and agreed training activities (e.g.
Brand Behaviour, Product).
Carry out customer retention activities
Ensure and carry out customer complaint process (in
accordance with dealership guidelines)
To conduct regular lost-sales analysis and deduction of
counter measures to minimize lost sales
Ensure consistent data transfer (prospect, customer data) on
both Sales force and Auto line including all updates to Brand
To define sales training requirements and ensure providing
proper coaching / training program.
In-depth experience in luxury retail (ideally luxury
Alternatively, in-depth experience in premium automotive
Perfect understanding of needs / requirements and handling of
Technical Skills :
Commercial / financial skills
Supply chain understanding
Organizational Computer skills
Social Skills :
Self-confident in approaching ultra-luxury customers on an