Job Description

6 years’ experience of management in acute healthcare

Has experience in project management, with certification preferred

Bachelor’s degree in business, post graduate degree preferred

High level competency in English, Arabic (desirable)

Proficient in conventional business applications (MS Office, etc.)

Operational

1. Supporting the Chairman of Clinical Departments in aspects of the operational

management.

2. Use clinical knowledge and expertise to facilitate the development and monitoring

of Key Performance indicators

3. Facilitate the Chairs in medical manpower planning and workforce utilization

modeling in conjunction with the Medical Performance Management Framework

4. Develop and monitor the compliance to key performance indicators including

access / waiting time, and quality standards; focusing on customer care’ and

continuous compliance with the relevant accreditation standards.

5. To provide expertise, support, training and advice in compliance to Corporate and

departmental Clinical Governance standards. To ensure recommendations from the

Quality council are implemented.

6. Provide advice on patient safety, clinical risk and clinical governance issues to all

staff as required.

7. To provide support in ensuring that all staff have an understanding of Corporate

incident and risk management arrangements and there is adherence to those

policies.

8. Support the Clinical Leads by ensuring that performance information is collated to

provide a service perspective of incident trends followed by the implementation and

review of action plans to ensure change is implemented.

9. Monitor the compliance and implementation of recommendations issued by the

AMOC and risk management committee and report on progress to the Chair and the

Medical Director’s office. To ensure that all recommendations arising from Clinical

investigations are implemented and sustained.

10. Assist in resolving complaints / concerns that are relayed from the Patient and

Visitor Centre in line with the Corporate Policy.

11. To assist the Clinical Department to develop a clear service vision and strategy

for the Department that is closely aligned with the Hospital and Corporate objectives.

12. To assist the Clinical Department to develop and implement an annual

Departmental Service Plan in association with the Head / Chairman and key staff

within the departments in alignment with the strategic objectives and vision of the

hospital.

13. To assist the Clinical Department in service improvement projects that will deliver

sustained improvements in the efficiency and effectiveness of services.

14. To assist the Clinical Department in the development, implementation and

monitoring of the Departments Capital Programme.