We at Discover Qatar aim to provide and sustain 5-stars standards in customer services and to achieve the Sales & Revenue targets by employing effective processes to provide quality holiday consultation and service through the team of holiday consultants.
As a Sales Support Agent, you will be supporting the DQ sales team by providing technical and administration support and data within the prescribed timeframes.
The responsibilities include but is not limited to generic email correspondence, generating sales reports, group handling and account set-up process.
To achieve our ambition we need you to share your skills and fresh ideas, this includes :
Ensure all requests received are actioned within the department SLA from Tour Operator Clients.
Administer the initial IOL(DQ Internet Booking Engine ) Account Profile Set Up and IOL Account Profile changes (on set up and contracting terms).
Admin support in Tour Operator contracts and CMS workflow.
Administers Client Correspondence in a timely and effective way for any FIT, Group MICE and Sales Leads.
Coordinates with internal stakeholders on client / sales requirement on products (Hotel accommodation; transfers and tours) / service delivery.
External Email Correspondence on all types of advisory and notification to Trade partners that includes :
Sales Campaigns / Promotions.
Destination Events & Marketing Initiatives.
Provide quality service to the Trade / Corporate clients by keeping them updated on all the information about DQ.
Investigate and report all potential concerns regarding Hotels / Tour operators etc. for Company feedback.
Ensure Tour Operator’s details are kept up to date and reflected in all database.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
You are expected to have relevant Vocational, Tertiary or Trade qualification with minimum 3 years of experience of job related experience required (Travel and Leisure / Airlines / Tour Operator)
Knowledge of MS Excel and good understaing of stakeholder communication