Query Handler
DHL Express, Inc
منذ 2 يوم
source : tanqeeb

Purpose The Query Handling Agent is responsible for ensuring, the CA Team meets with the customer’s requirements by providing supporting documents required for resolving issues and making sure the queries received by email, telephone & verbal are responded to, processed & authorized according to the procedures.

The jobholder also acts as a Floater to the CA team. Key Tasks Provide a high level of support & solutions (with respect to Invoices) to the customers (internal & external) within the acceptable time frame, so that requests are actioned on time Provide supporting documents when requested by the customers to ensure no reason for delay in payments is provided to debtors Ensure all Credit / Debit Notes are duly approved and processed by the relevant departments and dispatched within 24 hours of receipt from the Billing Dept Ensure all documents are filed in accordance with procedures to ensure quick retrieval of the same as and when required Provide periodic reports as per deadlines & ensure 100% error free reporting Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required Qualifications & Key Requirements Excellent verbal communication skills and interpersonal style Excellent personal presentation Very Good clear command of the English language Excellent organisational skills, including ability to prioritize workload Ability to effectively contribute as a team member as part of a busy team Proven ability to work under pressure in a fast paced, time sensitive environment Demonstrated ability to use initiative / judgement to solve job related issues

قدِّم طلب ترشيحك
أضف الى المفضلات
إزالة من الإشارات المرجعية
قدِّم طلب ترشيحك
بريدي الالكتروني
بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
استمارة الطلب