The Director of IT will manage Hilton's newest resort and entertainment complex in Qatar. The facilities consist of a hotel, villas, waterpark, marina, sports and entertainment facilities, as well as the plant facilities.
The Resort IT Manager and IT Teams report to this Director role. The resort is scheduled to open in 2020 and can be found on Google and YouTube under its working title 'Salwa Beach Resort'.
What will I be doing?
As Director of IT, you are responsible for the effective management of all Information Technology operations within the Resort, You are also responsible for the development of the IT Team and staying abreast of compliance regulations and procedures in the field of IT, as required for hotel standards.
Specifically, a Director of IT will perform the following tasks to the highest standards :
Lead the Resort IT Teams in the day-to-day operations of the Resort, including service standards, equipment schedules, and work schedules
Communicate with units IT Manager to coordinate and prioritize IT activities for the Resort complex
Develop systems and procedures to ensure the IT security policies are followed
Operate, maintain and develop proper conditions and security of IT operations for the resort
Communicate with Government agencies to ensure full compliance with statutory regulations
Prepare Capital IT budget for complex in coordination with unit IT professionals
Establish emergency / shut down plans and procedures as required
Diagnose, maintain, and repair IT equipment within the Resort Complex
Ensure good relationships are built with internal and external customers
Develop, implement, in coordination with unit It specialists and direct all emergency / shut down programs
Coordinate renovation and up grade works and define the cost and scope of the project, and oversee the third parties and subcontractors to ensure quality work is performed cost effectively
Perform special projects and other responsibilities as assigned
Monitor Key Performance Indicators for the IT Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
Manage Team Member related activities, including recruitment of IT Managers and their performance management, training, career planning, disciplinary matters, and motivation
What are we looking for?
A Director of Information Technology serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Advanced knowledge of Information Technology
A degree in IT networking, programming or similar
Exposure to budgeting and basic accounting
Good communication skills
Committed to delivering a high level of customer service
Strong leadership skills and previous experience of managing a team
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Previous experience of IT Management role with opening experience
Proficient, at an advanced level, with computers and relevant computer programs and trouble shooting
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Pre-opening experience of a large scale resort
Multi-unit hotel and resort experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-
stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!