Front Office Manager
Hilton Hotels & Resorts
منذ 1 يوم
source :
  • Oversee the entire Front Officeoperation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with afocus on continuous improvement
  • Ensureregular and VIP Guests are recognised and that the Front Officedepartment operates with a sales attitude and promotes the hotelbrand's loyalty scheme
  • Maximise roomoccupancy at best rates and use up-selling techniques to promotehotel services and facilities
  • Set departmentalobjectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performanceof the Front Office Team Members with an emphasis on training andteamwork
  • Ensure Team Members have currentknowledge of hotel products, services, pricing and policies, aswell as knowledge of the local area, and are continuously trainedto learn and understand policies and practices
  • Maintain good communication and working relationshipswith all hotel departments
  • Monitor staffinglevels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance withcompany policies and procedures
  • Recruit,manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and allhealth and safety legislation
  • Act inaccordance with policies and procedures when working with front ofhouse equipment and property management systems
  • Assist with other departments, asnecessary
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