Cluster Assistant Reservations Manager
AccorHotels
Doha
منذ 5 يوم
source : HireeJobsGulf

Profile Knowledge and Experience Minimum Diploma holder or equivalent Previous experience in Opera Property Management system is an asset Understanding of Revenue Management metrics Knowledge of and experience in relevant software applications spreadsheets word processing and database management Minimum 3 years of relevant experience in the luxury hotel industry Competencies Strong interpersonal skills with ability to communicate with all levels of employees Can use sensitivity and discretion in supporting guest colleague needs Able to confidently resolve problems and make decisions Strikes to constantly improve guest service experience Service oriented with an eye for details Ability to work effectively and contribute to the team Flexible Displays initiative and creativity Ability to work under pressure Solid knowledge on PABX management and VOIP including international and conference telephone dialling procedures and protocol Ensures security and confidentiality of guest and hotel information Internal Description Description Internal Job Purpose Cluster Assistant Reservations Manager creates and maintains the set reservation sales strategy to achieve revenue as well as rate goals and the highest level of guest and employee satisfaction The position is responsible for continuous onthejob training ensuring compliance with the current departmental SOPs to maximise revenue opportunities

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