Cluster Reservations Agent
The Ritz-Carlton
Doha, Qatar
منذ 1 يوم
source :
  • Process all reservation requests,changes, and cancellations received by phone, fax, ormail.
  • Identify guest reservation needs anddetermine appropriate room type. Verify availability of room typeand rate.
  • Explain guarantee, special rate, andcancellation policies to callers.
  • Accommodateand document special requests. Answer questions about propertyfacilities / services and room accommodations.
  • Follow sales techniques to maximize revenue. Input andaccess data in reservation system.
  • Indicatespecial room reservation types (e.g., complimentary rooms, employeediscounts, travel agent inspection rates, and wholesalereservations) by inputting the correct code and rate into thereservation system.
  • Follow proper escalationprocedures when addressing guest concerns.
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