Jobs in Bri e f : Organi z e a n d supervise team m e mbers to ensure work a ctivity is carr i ed out eff i ciently, effe c t i v el y and acc u ra t e l y Communicate performance e x p e ctations to t h e t eam and m o nitor p rogre s s Support i n v estigating a nd resolving com p lex, diff i c u l t, non-
s t andard or s ens i t ive c o mpl a in t s / req u e s ts appro p ri a tely, quickly and ac c urately Identify and im p l e ment a reas of im p r o v ement for c ust o mers (in t ernal and / or e x ternal) and the business a s ap p ropriate Ensure the repeat c ontact da s hbo a rd i s kept up to date and mon i tor all ac t i on t a ken to r e s ol v e r e p eat c onta c ts i n a tim e ly man n er T rain and mentor the t e am i n the u se of re l e v ant s ystems to c a rry out th e i r work to agreed s tandards Ensure all work under their re s po ns ibili t y is c ompleted w i thin the agreed KPI / S LA Ensure all t e am m e mbers c o m p ly w i t h A s hghal’s Health and Safe t y Policy and P r o c e dures Pr o vide tec h ni c a l e x pertise and g ui d ance and act as first poi n t of escala t ion on c om p l e x or d i ffi c u lt cus t omer issues Ac t i v e ly participate i n the im p l e men t ation of c u s t omer service i mpr o v e ments a nd i ni t iati v e s a s d irected by the PWA Engineer e n s ur i ng al l s t aff fo l low a greed pro c es s e s and proce d ures Ensure all n ecessary acti v i t i e s are u nderta k en to meet the E & C S r e s pons i b iliti e s at t he dire c t ion of Eng i neer.
Ensure correct metho d o l ogi e s and data re c ording proces s e s are carri e d out by team m e mbers and all inf o rmation i s logged i n t h e correct corporate syst e ms Pr o vide team perform a n c e r eports to the PWA Engineer to en s ure that staff p e rformance c an be tr a c k ed a n d appro p ri a te action is taken when r e quired As req u ired, participate in the out of hours On Cal l Rota to en s ure 24 / 7 c o v er is pr o v i ded to respond and resolve com p l a ints, Incidents a n d Emergencies Underta k e a ctivit i e s a s assigned by t he PWA E n gineer i n cl u d i ng attending or deput Job Details Posted Date : 2019-
United States; YemenDegree : Bachelor's degree
