DohaAbout the role : Provides a comprehensive Flight crew welfare support service to Flight Crew in an effective and timely manner, so as to ensure they are provided with an optimal level of support.
Forges a professional yet amicable relationship in order to reduce the stress level of new hired pilots and allow them to focus on completing their training successfully.
OperationalOrganise tours for Flight Crew candidates upon their arrival to Doha in order to showcase prospective candidates life in Doha, if / when required.
Liaise with Al Maha Services to facilitate the Immigration process at Hamad International Airport.Conduct regular skype and / or conference calls to answer questions from new flight deck crew.
Organise the checklists in regards to transport, taxi services, rent a car, laundry services, hotel / restaurants, shopping malls, location of QR buildings, colour maps indicating main roads / highways and schools to ensure flight crew are familiarized with the basic requirements to settle down.
Liaise with Facilities in regards to the assigned accommodation ensuring process is followed.Prepare and deliver Welcome and starters kits to new joiners.
Liaise with HR and / or other departments with regards to medical process & finger printing for smooth residence permit processing.
Assist newly hired pilots in opening of their bank accounts and provide them their Allianz medical insurance cards ensuring their induction in the company is at five-star level.
Provide newly hired pilots with their training details / schedules to ensure they are provided with clear and concise information for future activities related to their duties.
Provide appropriate advise, guidance and counselling to flight crew ensuring their concerns are addressed from a psychological perspective e.
g. crew is homesick or has any issue outside of work.Liaise with relevant departments to manage crew complaints and welfare needs in an effective and efficient manner.
Coordinate all welfare investigations / actions with relevant stakeholders confirming the details are recorded and maintained for future reference.
Provide assistance to Flight Crew members by accompanying them to the police station / public prosecution department in the event of an official or personal legal matter.
Communicate and follow up on wellbeing of Flight Crew members in cases of long term sickness and hospitalization until the crew resumes duty.
Liaise with relevant departments to provide assistance in making arrangement for replacement of lost documents in cases where applicable.
Must remain up-to-date with all applicable rules and regulations in relation to Flight Crew issues involving HR and labour law which will enable in providing effective and efficient service.
Maintain and update the welfare manual (flight deck crew) for easy reference of flight crew.Provide practical & effective recommendations to Welfare Management & FD Crew in line with department & HR policies.
Update fleet Management and HR on any welfare matters concerning flight deck crew.Managing crew queries on a daily basis and providing practical solutions to any problems that crew may encounter.
Process roster changes, swaps & shifts as requested by Crew ensuring negligible operational impact.Follow requests by investigating and reporting to crew / management.
Liaise with Security and facilities for an inventory and crew residence check in instances of Jump ship.Assist crew in administration processing of their compassionate requirements by liaising with all concerned departmentsManagement & LeadershipEstablish the department or teams objectives and priorities to align with and support business objectives.
Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
Supervise and control daily roster disruption issues specifically non-availability for duty and report to the Fleet Management to arrive at a decision.
About You : Qualifications : EssentialRelevant College or University qualification to min Bachelor's levelPreferredDegree in Human Resources, Sociology or PsychologyPrevious Experience : Specialist - minimum 5 years of job-related experience requiredExperience in hospitality, social services field would be an added advantageJob Specific Skills : Excellent written, oral English communicationValid Qatari driver’s LicenseAbility to coordinate / communicate / interact well with other departmentsMust be able to demonstrate empathy with a multinational team of Flight Crew