Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job
In this role, you will be part of 24x7 QR IT NOC team. You will be monitoring large computer networks, servers and applications for problems from a central location.
You are expected to analyze problems, perform troubleshooting and incident response on the system, communicate with senior technicians / engineers and track incidents through to resolution.
You are required to provide technical assistance and first level technical support for incoming queries and issues related to IT.
You will be responsible for responding to queries over the phone and respond to emails. Staff has to have ability to determine the nature of problem by looking at the monitoring alerts, run diagnostic programs wherever required to resolve incidents and then follow-up with internal IT team to ensure the issue has been resolved.
To be successful in this role you must have customer facing experience with good English written and verbal skills. You must handle multiple tasks at one time and work successfully as part of a team, while being under pressure.
You must work varied hours / days based on business needs with process-oriented approach to address issues in hand. Hands on experience in managing windows or Linux operating system servers would be an added advantage.
You must hold a Bachelor's Degree or Diploma in Computer Sciences or equivalent qualification with minimum 3 years of relevant experience in technical support, preferably in an IT services industry.
We are looking for someone with good communication, problem-solving skills and who can be flexible enough to work on shifts.
Having IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.
Usage knowledge of HP Service manager & HP Monitoring Suite is a benefit.
Key Responsibilities :
Monitor Systems - NOC Engineer monitor the performance and capacity of computer systems using HP & SCOM monitoring tools.
They look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, NOC Engineer work to determine the cause of the problem.
Troubleshoot Problems - When a problem affects the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible.
Follow standard operating procedures that has been handed over. This may include coordinating with third-party vendors, customer contacts, or other IT teams.
Track all Issues - While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail.
This increases the knowledge base of the NOC and is a record of the health of the system. NOC has a ticketing system that the NOC Engineer is responsible for updating.
Report Incidents - When problems are too large or complex for quick troubleshooting, NOC Engineer must escalate the issue to management, other IT resources or third party vendors for assistance in reaching a resolution.
NOC Engineer maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
Note : you will be required to attach the following :