Customer Service Representative
Emarald Group
DOHA, DA, qa
منذ 3 يوم

Duties :

  • Respond to customer queries on phone or via WhatsApp
  • Attend to customers in studio
  • Provide information provided to customers / FAQs
  • Process orders and payment (preparing invoices, taking correct requirements)
  • Quality check of final product before / while packing orders
  • Arrange delivery (Qatar / Abroad)
  • Coordinate with DHL and / or Aramex for all matters (booking pick-up, tracking shipment)
  • Manage customer database (names / phone numbers / address / sizes, etc)
  • Book appointments and provide quotations
  • Coordinate between production, customers and the accounts team for orders to be processed
  • correctly and on time as well as for processing payment

  • Keep track of payment and delivery dates for customers
  • Deal with any customer complaints and inform management for more serious issues
  • Keeping track of orders received via the website and forwarding them to the production team
  • Inventory :

  • Keep track of inventory (and updating the website accordingly)
  • Inform the secretarial staff when we are low on fabric and material
  • Cash Handling and Invoicing :

  • Receive orders and payment from customers
  • Handover daily cash payments to accounts
  • Coordinate with the accounts department for processing invoices and payment
  • Pricing and costing :

  • Assist the team in pricing for new collections and items
  • Keep track of costing for all new collections and collaborations
  • Database :

  • Manage and update a complete database of all the collections, look-books and items in stock
  • Manage and update the customer contact list (for events, promotions, etc)
  • Coordination :

  • Coordination with production department to process orders
  • Coordination with accounts department to process payments and dues
  • Oversee the production cycle to update and inform customers of any delays or unavailability of items
  • Inform and update the clients about the status of orders or any delays
  • Teamwork :

  • Provide complete support to the executive secretary during busy times or her absence
  • Provide regular updates to the CEO and Supervisor on any assigned / delegated tasks
  • Inventory :

  • Keep track of inventory (and updating the website accordingly)
  • Inform the secretarial staff when we are low on fabric and material Cash Handling and Invoicing :
  • Receive orders and payment from customers
  • Handover daily cash payments to accounts
  • Coordinate with the accounts department for processing invoices and payment Pricing and costing :
  • Assist the team in pricing for new collections and items
  • Keep track of costing for all new collections and collaborations Database :
  • Manage and update a complete database of all the collections, look-books and items in stock
  • Manage and update the customer contact list (for events, promotions, etc) Coordination :
  • Coordination with production department to process orders
  • Coordination with accounts department to process payments and dues
  • Oversee the production cycle to update and inform customers of any delays or unavailability of items
  • Inform and update the clients about the status of orders or any delays Teamwork :
  • Provide complete support to the executive secretary during busy times or her absence
  • Provide regular updates to the CEO and Supervisor on any assigned / delegated tasks
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