Spa Operations Manager
Mandarin Oriental
Doha, Qatar
منذ 1 يوم
source : drjobs.ae

MainResponsibilities

  • Overseeing of Spa Reception and Retails, Male and FemaleRelaxation Rooms, Male and Female Changing Rooms, Heat and WaterExperiences, Fitness, Pools, Linen Room, Preparation Room andOffices.
  • In the absence of Director of Spa& Wellness, will be in charge of the daily spa operationswhich includes but not limited to guest complaints, therapistneeds, telephone calls and Spa reception.
  • Bethe first point of contact for large groups. Manage thecommunication with group organizer. Offer competitive proposals.
  • Co-ordinate appointments and update co-ordinator with itineraries.Finalize billing arrangements. On the day of event, be responsiblefor execution.

    Co-ordinate with other departments as applicable.i.e. F&B for lunch, hotel concierge for specialrequests.

  • Follow up on Spa packages, specialrequests and VIPs Complete Spa and Fitness tour to reviewstandards, procedures and operational status.
  • Dealing with dissatisfied or disgruntledguests.
  • Ensure that mistakes are corrected andcoach the staff member on the procedures that were performedcorrectly and those that were performed incorrectly.
  • Reviewing the spa soft for the day and the week to ensurethat everything is booked correctly and efficiently for revenuemaximization.
  • Reading through the manyessentials e-mails that deal regarding spa, meetings, groups, andVIP’s. Also, replying to guest, vendor, sales andcolleague emails.
  • Creating an effectiveschedule that meets the needs of the spa as well as works aroundthe hours of the colleague’s availability.
  • Verifyaccuracy of input in Spa Soft and room assignments.

  • Responsible for motivating retail sales and ensure thatall sales are recorded accurately.
  • Requirements

  • Good knowledge on computer systems is amust
  • Prior experience with SpaSoft system willbe an advantage
  • Minimum of 2 years’experience in the same role
  • Previousexperience working in a 5-star hotel environment is amust
  • Previous experience working in the MiddleEast region will be an advantage
  • Clearcommunication; effective verbal and written communication skills inEnglish
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