Conduct Technical Training to all Service Advisors to enhance their technical guidance with the customer Conduct Soft skills Training to all Service Advisors to enhance their Customer care Complaint Handling Telephone Handling Selling Skills and heart touching point technique Implement Service Advisor Leveling program to cultivate strong leadership in the branch Monitor the Technical Knowledge Progress and Customer care skills of Each Service Advisor on a monthly basis Comply TMC Toyota Service Advisor Certification requirements annually Plan and execute Service Advisor Skills Contest every two years Update Service Advisor knowhow in New Car features for every new Toyota and Lexus model launching Create Special Training Course based from Voice of Customer to set counter measure on a monthly basis Monitor and Maintain the Service Advisor Training Record Training Materials and related documents