VAS Core L2 Engineer
Management Solutions International (MSI)
منذ 1 يوم
source :
  • Analyze daily and weekly health checks reports for IN / VAS domain and proactively responding to degraded KPIs and alarms within the acceptable SLA limits
  • Responsible for maintaining E2E measurement data and network KPIs within agreed OLAs & SLAs, ensuring network reliability and availability with minimal MTTR through promoting strong incident and proactive problem management practices
  • Provide on-site level 2 operations and maintenance support when needed, Incident and Problem management, applying proper corrective actions to restore the service
  • Provide Root Cause Analysis (RCA) through Major Incident Reviews (MIR) with the Vendors and update KEDB documentations
  • Participate in carrying out Weekly Business Reviews (WBR) and Major Incident Reviews (MIR)
  • Deploy & Integrate new nodes, execute & oversee acceptance process (Nokia / ALU Surepay, ESM, Diameter Routers, Products and Bundles, Voicemail, PCRF and Openmind SMSC) providing support to Networks, Customer Experience and Marketing teams in a face-paced environment
  • Execute and validate SW and HW bug fixes, release upgrades and expansions.
  • Responsible for Network Audit, Operational performance, Capacity, Trend, Risk and Gap analysis
  • Support repair and return activities, spare part management
  • Participate in an on-call Rota and flexible working hours (Night shifts as required)
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