To be fully conversant with Hotel fire procedures Hotel security procedures Hotel Health and Safety policy and procedures Hotel facilities and attractions Hotel standards of operation and departmental procedures Accor Grooming of Luxury and Appearance guidelines Accor values and its corresponding strategies Opera PMS Dining Restaurant Reservations System Hotel PBX System Microsoft Office Programs Fluency in English second language Chinese European Language or Arabic is an asset Confidentiality Whist working for the company there will be access to a wide variety of confidential information concerning the company guests and associates It is vital that all such information remains confidential and must not be disclosed to anyone outside the company guests and associates unless otherwise stated Ensure confidentiality and secure storage of all intellectual property and data bases both hard copy and electronic Adhere to Accor Internet and Email policy Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company