Guest Services AgentWyndham Grand Regency Doha
Wyndham Hotel Group
Doha Qatar
منذ 4 يوم
source : HireeJobsGulf

Guest Services AgentWyndham Grand Regency Doha Location Doha Doha QA Property Name Wyndham Grand Doha West Bay Req Id 21121 Job Summary The Guest Service Agent is responsible for providing attentive courteous and efficient service to all guests during checkin throughout their stay and at checkout while maximizing room revenue and occupancy Education Experience College course work in related field helpful Experience in a hotel or a related field preferred High School diploma or equivalent required Computer experience required Customer Services experience preferred Physical Requirements Flexible and long hours sometimes required Light work Exerting up to 20 pounds of force occasionally and or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects Ability to stand during entire shift General Requirements Maintain a warm and friendly demeanor at all times Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner Must be effective at listening to understanding and clarifying concerns raised by employees and guests Must be able to multitask and prioritize departmental functions to meet deadlines Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner Attend all hotel required meetings and trainings Maintain regular attendance in compliance with Wyndham Hotels Resorts Standards as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag Comply with Wyndham Hotels Resorts Standards and regulations to encourage safe and efficient hotel operations Maximize efforts towards productivity identify problem areas and assist in implementing solutions Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary Must be able to understand and apply complex information data etc from various sources to meet appropriate objectives Must be able to crosstrain in other hotel related areas Must be able to maintain confidentiality of information Must be able to show initiative including anticipating guest or operational needs Perform other duties as requested by management Fundamental Requirements Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards Maintain proper operation of the PBX console and ensure that all hotel standards are met if applicable Answer guest inquires about hotel services facilities and hours of operation in a timely manner Ensure logging and delivery of packages mail and messages to guests and meeting rooms Review Front Office log and Trace File daily Answer inquires from guests regarding restaurants transportation entertainment etc Follow all cash handling and credit policies Be aware of all rates packages and special promotions as listed in the Red Book Be familiar with all inhouse groups Be aware of closed out and restricted dates Obtain all necessary information when taking room reservations and follow the ratequoting scenario Be familiar with hospitality terminology Have knowledge of emergency procedures and assist as needed Handle checkins and checkouts in a friendly efficient and courteous manner Use proper twoway radio etiquette at all times when communicating with other employees Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner Be able to complete a bucket check room rate verification report and housekeeping report Balance and prepare individual paperwork for closing of shift according to hotel standards Maintain and market promotions and guest programs Maintain a clean work area Assist guests with safe deposit boxes Job Summary The Guest Service Agent is responsible for providing attentive courteous and efficient service to all guests during checkin throughout their stay and at checkout while maximizing room revenue and occupancy Education Experience College course work in related field helpful Experience in a hotel or a related field preferred High School diploma or equivalent required Computer experience required Customer Services experience preferred Physical Requirements Flexible and long hours sometimes required Light work Exerting up to 20 pounds of force occasionally and or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects Ability to stand during entire shift General Requirements Maintain a warm and friendly demeanor at all times Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner Must be effective at listening to understanding and clarifying concerns raised by employees and guests Must be able to multitask and prioritize departmental functions to meet deadlines Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner Attend all hotel required meetings and trainings Maintain regular attendance in compliance with Wyndham Hotels Resorts Standards as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag Comply with Wyndham Hotels Resorts Standards and regulations to encourage safe and efficient hotel operations Maximize efforts towards productivity identify problem areas and assist in implementing solutions Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary Must be able to understand and apply complex information data etc from various sources to meet appropriate objectives Must be able to crosstrain in other hotel related areas Must be able to maintain confidentiality of information Must be able to show initiative including anticipating guest or operational needs Perform other duties as requested by management Fundamental Requirements Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards Maintain proper operation of the PBX console and ensure that all hotel standards are met if applicable Answer guest inquires about hotel services facilities and hours of operation in a timely manner Ensure logging and delivery of packages mail and messages to guests and meeting rooms Review Front Office log and Trace File daily Answer inquires from guests regarding restaurants transportation entertainment etc Follow all cash handling and credit policies Be aware of all rates packages and special promotions as listed in the Red Book Be familiar with all inhouse groups Be aware of closed out and restricted dates Obtain all necessary information when taking room reservations and follow the ratequoting scenario Be familiar with hospitality terminology Have knowledge of emergency procedures and assist as needed Handle checkins and checkouts in a friendly efficient and courteous manner Use proper twoway radio etiquette at all times when communicating with other employees Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system Be able to perform and complete all tasks and duties on the shift checklist in a timel

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