Airport Operations Coordinator
Qatar Airways
Middle East, Qatar, Doha
منذ 2 يوم

About Your Job :

Discover Qatar (DQ) is a Destination Management Company facilitating the development of Qatar as a tourist destination.

Discover Qatar offers luxury accommodation, transport, tours and excursion packages and provides high quality destination services to tour operators and individual clients.

As an you will provide assistance and tour services for passengers who have more than 5 hours of transit time and will promote Qatar as a tourist destination.

You will ensure that all customer related services are delivered as per the standard operating procedures and guidelines as set.

Operational :

  • Provide support to the team on daily tour and airport operations in terms of liaising with all external parties (Immigration, QAS, Airlines, and Hotels)
  • Work cooperatively in processing all customer requirements and provide quick instructions to the team on operational aspects as and when needed.
  • Provide updates about the tour timings to Hub Control and information desk in Hamad International Airport (HIA)
  • Ensure the team members are appropriately groomed and maintain high level of hygiene when on duty.
  • Coordinate airport operations as per the standard operating procedures relevant to DQ
  • Manage conflict resolution and facilitate service recovery situations with the guest. You will interact with customers to understand needs and attend to special request.
  • Describe relevant information to customers about all services provided at DQ and responsible for delivering the highest level of customer service at all times.
  • Establish a confidential filling system for all correspondence generated to and from the DQ airport operations team.
  • About You :

    You will hold a relevant vocational, tertiary or trade qualification however a diploma in Travel & Tourism (IATA) would be an advantage.

    A minimum 4 years of job related experience is essential for this role.

    You have experience in airport operations preferably within an Airline environment however past experience in selling holiday packages would be an advantage.

    You are a proficient MS Office user

    You must have good command of written and spoken English and currently be living in Doha, Qatar.

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