Identifies sources of data collection and collects data for Patient Experience programs.
Identifies improvements in systems and makes recommendations to the Manager.
Supports the design and implementation of Patient Experience programs that require data entry and collection.
Recommends appropriate data frameworks to ensure patient experience systems and programs are able to collect and report data accurately, effectively and efficiently.
Ensures accurate data entry into the various systems utilized within patient experience by developing internal reports and controls.
Prepares reports that identify trends, performance to goals, and improvement opportunities that are presented to Quality, UBLs, UBTs, leadership and other relevant committees and workgroups.
Works closely with the specialist data and technology and IT departments to support software development and infrastructure initiatives for the patient experience department.
Evaluates, recommends, and utilizes appropriate data mining, predictive modeling, and / or statistical analysis tools and methodologies to perform relevant analysis.
Monitors data models continuously to ensure data integrity.
Provides statistical data and / or reports on a monthly and ad-hoc basis for management.
Reports and analyzes processes to improve overall customer satisfaction measures and customer experiences at Sidra.
Assists in establishing departmental Key Performance Indicators and recommends new or updated indicators.
Coordinates the operations of patient experience data reporting in relation to patient satisfaction data reporting.
Collaborates with IT to have an infrastructure that enables robust data collection.
Obtains information through various other external sources, local and internationally, for the purpose of benchmarking and ensuring that patient experience KPIs are able to be measured and compared against international benchmarks and best practices.
Collaborates with local regulatory entities (MoPH) to ensure data submissions are completed within agreed frameworks.
Identifies opportunities for quality improvement and other special projects.
Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
Adheres to and promotes Sidra’s Values