Openings : Job Category :
Job Category :
Administration - Customer Service
Experience : 5+ Years
JOB RESPONSIBILITES :
Register, prepare agreements and coordinate with customers.
Gather monthly meter readings or when needed to issue monthly bills to Customers.
Coordinate with finance for Customer's statement of account.
Follow-up with Customers on monthly payment.
Provide monthly or when needed, customers statement of account.
Update customers payments list and status.
Integrate and cooperate in developing and implementing billing systems.
Coordinate with finance for the summary of total receivables from various Customers.
Maintain Customer Service document control.
Respond to Customers Service enquiries from email or Call Center.
Maintain a log sheet for all customers' complaints.
Ability to fulfill any job requirement assigned by the Line Manager.
Reconciliation of collections through POS machine.
Provide copies of signed invoices / agreements to finance as soon as issued customers.
KEY RESULT AREAS :
Issuance of bills on time.
Foolw-up with Customers on monthly bills.
Implementing billing system.
Maintaining customers account.
Submit copies of invoices / agreement to finance.
Proper maintenance of documents.
KNOWLEDGE SKILLS / EXPERIENCE / JOB RELATED COMPETENCIES :
Good command over English language both oral and written, Arabic is a plus.
Excellent communication skills.
Ability to multitask
Ability to work independently
Excellent knowledge in Microsoft Office, Excel and Power Point
Excellent knowledge and experience in Accounting and maintain customers' account.
EDUCATIONAL QUALIFICATIONS & EXPERIENCE PROFILE :
Bachelor of Accountancy, BA, MBA is a plus.
Minimum 5 years in accountancy and billing.