The Move One Relocation Coordinator is the primary point of accountability for Move One’s Relocation Management Company clients (RMCs) and local clients regarding destination and immigration services in their assigned location and for assigned account in accordance to client s alignment.
The Relocation Coordinator is also responsible for supporting the Destination Consultants in their duties with guidance, updates, and service-related information as well as responsible for cost review and management.
Responsibilities / Duties / Functions Tasks
Confirming receipt of service initiations with Clients / RMCs within one business day; Opening a new job in the system for all initiations within one business day.
Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports.
Manage a caseload of between 60 90 active cases depending on experience.
Making initial contact to any new Assignee to their destination within one business day of initiation; Inform assignee and queries will be responded to within 4 working hours.
Assigning the newly initiated service to one of the local Destination Consultants and briefing.
Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.
Ensuring that Destination templates, information in the system is always up to date.
Monitoring the Destination Consultant’s reporting in the system
Sophisticated manner (ability to relate to people, clients and staff, at all levels) Strong service inclination and customer orientation.
Knowledge and experience in Qatar Immigration services.
Knowledge of expat residential housing / compound and off compound properties.
Ability to communicate clearly, concisely and with confidence (verbally and in writing).
Excellent listening skills
Strong analytical skills.
Strong organizational skills
Strong supervisory and people management skills
University degree preferable or equivalent.
Service industry work experience
Strong PC skills
English and Arabic language advanced level
Employment Type Employee Manages Others No Number of Vacancies 1
Career Level Mid Career Years of Experience Min : 3 Residence Location Qatar Degree Bachelor's degree