Leadership Coach / Trainer Job Responsibilities : Facilitating Leadership and Employee Development Programs
Designs, develops and delivers a management development program to build effective management skills.
Develops specific training programs to improve service performance.
Works with leadership team to determine development needs of managers.
Helps employees identify specific behaviors that will contribute to service excellence.
Coaches managers and executive management to enhance own performance and to improve the performance of employees.
Drives brand values and philosophy in all training and development activities.
Develop communication and roll out strategy plan for new talent development initiatives.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Content Development
Assists in the all phases of the content development cycle, including needs analysis, planning, designing, developing, implementing, evaluating and editing.
Manage multiple program development projects simultaneously by prioritizing project deadlines. Tracks program development life cycles;
ensures that any problems are addressed, escalated when needed, and resolved quickly.
Work with Training Team to review all curriculum components annually with subject matter experts based on evaluation / feedback.
Develops participant and instructor materials (course manuals, workbooks, handouts, job aids, etc).
Works with team to monitor and evaluate training program, assess results, implement enhancements, and provide recommendations for training program effectiveness.
Develops self-paced e-learning, instructor-led training (both in-person and virtual classroom material).
Develop updated curriculum as required by results of annual review. Managing and Administering Employee Training
Promotes and informs employees about all training programs.
Uses effective training methods to ensure employees have a good understanding of competencies and can demonstrate the proper knowledge, skills and abilities.
Administers and delivers core training initiatives which include : our Core Competency
Curriculum, Management / Leadership Skills.
Makes any necessary adjustments to training methodology and / or re-trains as appropriate.