Retail Customer Service Executive
Our Client express shipping company is looking for Retail Customer Service Executive.
Attend to all walk in customers’ needs promptly
Serve Walk-in customers and provide full information and advice.
Manage and meet customer expectations
Sustain high customer satisfactory service level
Provide excellent customer service for cash clients as per client standards
Sell cash shipments.
Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
To contact four cash customers per day (leakage or none-active customers).
Promote client campaigns for customers
Ensure outlet customer satisfaction at all times
Handle relevant GCS cases, follow up and close all requests.
Handle SRN for outbound team.
Handle all passports cases by cash team and other teams.
Handle all cash customers requesting various client products
Process and prepare cash shipments for shipping
Handle all outstanding reports and close the related cases on daily basis.
Close pending cases on a timely manner.
Pass the outlet customer service audits.
Adhere to company HSSE, compliance and sustainability corporate policies.
Ensure timely resolution of customer complains to retain customers
Ensure using the up to date cash rates.
Contribute to meeting the annual / quarterly cash targets.
Bachelor's degree Holder( Business Administration or Equivalent )
Fluent English & Arabic Language
Excellent Communication Skills
Excellent Problem Solving Skills
Eager to Learn
4+ Years Experience in Customer Service Role
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