About the Job :
As a , you will be responsible for the management of the Cargo automation system across its internal and external stakeholders and coordinate with IT department on IT / Automation related issues to ensure our stakeholders get uninterrupted services 24 hours a day.
You will be required to lead the support team in this activity and ensure optimum performance from the system.
Operational Accountability :
Implementation of the cargo automation application across the network.
Ensure the new stations are in readiness from an automation perspective.
Be in constant touch with IT teams to ensure all modules are functional.
Need to assist the network in a 24 / 7 team which looks after issues across the online and offline locations.
Control, Monitor and measure the systems performance, report issues and take suitable corrective actions for continual system improvement.
Monitor data on the QR portal and ensure this is constantly updated. You will also plan and ensure that a reference data is available on the application.
Coordinate between IT / Service provider / inter departments to implement IT related systems to support cargo operations and acquire additional information related to sales.
Automation Accountability :
Evaluating and recommending to the QR management he perfect IT solution suitable for QR Cargo.
Responsible for the overall implementation of cargo IT systems worldwide.
Ensure the outstation staff as well as HDQ staff are well trained on the system and are aware of the functionalities on the system.
Actively involved in trouble shooting and guiding staff with regards to cargo systems.
Continuously monitor and develop the systems further to meet business demands and needs.
Coordinating vendors in case of outsourcing activities.
Liaoning with departments to ensure all modules are functioning as desired.
Ensure the network is updated on the new releases and fixes on the application.
About You :
You must have a Bachelor’s Degree or equivalent, however a degree in Information Technology from a recognized university would be preferred.
You have a minimum of 5 years of experience out of which 4 in the airline industry in a similar role, Experience in air cargo reservation systems would be a plus.
Strong presentation skills are required, and problem solving and Judgement & Analysis competencies are also required for this role.
Knowledge of EDI automation systems, Cargo reservation and rating trainings, project management essentials, is desired.
You should be a self-starter with high energy levels and the ability to work in a high pressure environment. You will be a strong people manager with excellent communication skills in English.