Lead Cargo System Automation Officer
Qatar Airways
Middle East, Qatar, Doha
منذ 13 يوم

About the Job :

As a , you will be responsible for the management of the Cargo automation system across its internal and external stakeholders and coordinate with IT department on IT / Automation related issues to ensure our stakeholders get uninterrupted services 24 hours a day.

You will be required to lead the support team in this activity and ensure optimum performance from the system.

Operational Accountability :

  • Implementation of the cargo automation application across the network.
  • Ensure the new stations are in readiness from an automation perspective.
  • Be in constant touch with IT teams to ensure all modules are functional.
  • Need to assist the network in a 24 / 7 team which looks after issues across the online and offline locations.
  • Control, Monitor and measure the systems performance, report issues and take suitable corrective actions for continual system improvement.
  • Monitor data on the QR portal and ensure this is constantly updated. You will also plan and ensure that a reference data is available on the application.
  • Coordinate between IT / Service provider / inter departments to implement IT related systems to support cargo operations and acquire additional information related to sales.
  • Automation Accountability :

  • Evaluating and recommending to the QR management he perfect IT solution suitable for QR Cargo.
  • Responsible for the overall implementation of cargo IT systems worldwide.
  • Ensure the outstation staff as well as HDQ staff are well trained on the system and are aware of the functionalities on the system.
  • Actively involved in trouble shooting and guiding staff with regards to cargo systems.
  • Continuously monitor and develop the systems further to meet business demands and needs.
  • Coordinating vendors in case of outsourcing activities.
  • Liaoning with departments to ensure all modules are functioning as desired.
  • Ensure the network is updated on the new releases and fixes on the application.
  • About You :

    You must have a Bachelor’s Degree or equivalent, however a degree in Information Technology from a recognized university would be preferred.

    You have a minimum of 5 years of experience out of which 4 in the airline industry in a similar role, Experience in air cargo reservation systems would be a plus.

    Strong presentation skills are required, and problem solving and Judgement & Analysis competencies are also required for this role.

    Knowledge of EDI automation systems, Cargo reservation and rating trainings, project management essentials, is desired.

    You should be a self-starter with high energy levels and the ability to work in a high pressure environment. You will be a strong people manager with excellent communication skills in English.

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