Job Responsibilities Maintaining a positive empathetic and professional attitude toward riders drivers at all times
Responsible promptly to riders inquiries through chats calls Communicating with riders drivers through various channels
Acknowledging and resolving riders drivers complaints Having technical knowledge about logistics so that you can answer questions
Processing orders forms applications and requests on a real-time basis
Keeping records of customer interaction transactions comments and complaints
Maintain financial accounts of riders by processing customer adjustments Communicating
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