A Director of Group, Conference and Event with Hilton Doha is responsible to maximize rooms, groups, conference and events revenue for the hotel through pro-
active selling and commercial management techniques.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences.
The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As aDirector of Group, Conference and Event, you are responsible for performing the following tasks to the highest standards :
To supervise the day to day performance of the Groups, Conference & Events Sales office and the on-property Reservations Team to manage the active conversion of customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of the hotel.
Ensure all relevant checklists / responsibilities of the Reservations team are completed to the appropriate standard and in a timely manner.
To deliver the brand standards of outstanding customer service, reservations, groups, conference and events whilst ensuring a clear and effective line of communication is maintained with the operational team, the rest of the hotel and the Revenue Manager.
Ensure effective information-gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimise any risks.
Interact with other departments and functions to ensure we exceed our customers’, owners’ and shareholders’ expectations.
To maximise conversion of all Individual, Group, Conference & Event opportunities & enquiries. Utilise systems, tools and reports in the prescribed way to ensure all decisions are supported with relevant data analysis, maximising revenue potential.
To ensure compliance with departmental brand standards and all Best Practice and Standard Operating Procedures of Reservations, Enquiries, Leads, and overall Booking Accuracy (standard contracts signed and clear billing details received).
Ensure all enquiries are dealt with promptly, in line with company standards.
To manage the relationship and business processes between GC&E Sales, Sales, Operations, Reservations and Revenue. Regularly reviews and manages individual and team performance through the support and implementation of departmental training.
To ensure a successful client interface at each stage of the sales process. To respond to all Customers, whether internal or external in a manner which is both professional, courteous and in line with Hilton Brand standards and procedures relating to the department to ensure total guest satisfaction.
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Excellent written and oral communications skills
Presents information in a concise, well-organized manner
Demonstrates leadership and effectively motivates the team
Supports the team & helps others when needed
Develops constructive relationships at all levels within the organization
Maintains effectiveness in situations of disappointment or high pressure
Adapts willingly to change
Identifies priorities effectively, balancing importance, urgency and resources
Manages time efficiently within tight schedules
Works effectively and accurately with minimal direction
Reacts quickly with determination and energy, whilst remaining calm and level headed in order to deliver results.
Able to negotiate and close’ a sale
Able to develop positive business relationships
Sells key USP’s of hotel and Features vs. Benefits clearly to customers
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.
We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include : pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry
Job : Communications and Corporate Affairs
Title : Director of Group, Conference and Event
Location : null
Requisition ID : HOT06GNQ
EOE / AA / Disabled / Veterans