Leading Pastry CulinaryTeam
Utilizesinterpersonal and communication skills to lead, influence, andencourage others; advocates sound financial / business decisionmaking;
demonstrates honesty / integrity; leads byexample.
Supervises and manages employees.Manages all day-to-day operations. Understands employee positionswell enough to perform duties in employees'absence.
Encourages and builds mutual trust,respect, and cooperation among team members.
Serves as a role model to demonstrate appropriatebehaviors.
Ensures and maintains theproductivity level of employees.
Ensuresemployees understand expectations and parameters.
Establishes and maintains open, collaborativerelationships with employees and ensures employees do the samewithin the team.
Solicits employee feedback,utilizes an "open door" policy and reviewsemployee satisfaction results to identify and address employeeproblems or concerns.
Leads shifts whilepersonally preparing food items and executing requests based onrequired specifications.
Supervises andcoordinates activities of cooks and workers engaged in foodpreparation.
EnsuringCulinary Standards and Responsibilities areMet
Develops,designs, or creates new applications, ideas, relationships,systems, or products, including artistic contributions.
Recognizes superior quality products, presentations andflavor.
Maintains food preparation handlingand correct storage standards.
Maintainspurchasing, receiving and food storage standards.
Supports procedures for food & beverage portionand waste controls.
Follows proper handlingand right temperature of all food products.
Supervises pastry preparation shift operations andensures compliance with all Food & Beverage policies,standards and procedures.
Ensures compliancewith all applicable laws and regulations.
Prepares and cooks foods of all types, either on aregular basis or for special guests or functions.
Checks the quality of raw and cooked food products toensure that standards are met.
Assists indetermining how food should be presented and creates decorativefood displays.
Ensuring Exceptional CustomerService
Providesservices that are above and beyond for customer satisfaction andretention.
Manages day-to-day operations,ensuring the quality, standards and meeting the expectations of thecustomers on a daily basis.
Improves serviceby communicating and assisting individuals to understand guestneeds, providing guidance, feedback, and individual coaching whenneeded.
Sets a positive example for guestrelations.
Empowers employees to provideexcellent customer service.
Emphasizes guestsatisfaction during all departmental meetings and focuses oncontinuous improvement.
Strives to improveservice performance.
Achieves andexceeds goals including performance goals, budget goals, teamgoals, etc.
Develops specific goals and plansto prioritize, organize, and accomplish your work.
Trains employees in safety procedures and supervisestheir ability to follow loss prevention policies to preventaccidents and control costs.
Purchasesappropriate supplies and manage inventories according tobudget.
SupportsTraining and Development Activities
Ensures disciplinary procedures anddocumentation are completed according to Standard and LocalOperating Procedures (SOPs and LSOPs) and support the Peer ReviewProcess.
Participates in training staff onmenu items including ingredients, preparation methods and uniquetastes.
Reviews staffing levels to ensure thatguest service, operational needs and financial objectives aremet.
Ensures property policies areadministered fairly and consistently.
Assistsas needed in the interviewing and hiring of employee team memberswith appropriate skills.
Provides information to supervisors, co-workers, andsubordinates by telephone, in written form, e-mail, or inperson.
Analyzes information and evaluatesresults to choose the best solution and solve problems.
Brings issues to the attention of the department managerand Human Resources as necessary.
Attends andparticipates in all pertinent meetings.